Accessibility Statement

Introduction

  • Pixi Beauty is committed to ensuring accessibility to our website and associated systems for customer service and support. This document describes our efforts relating to compliance with local and national law and conformance with international standards for Web Accessibility.
  • This statement includes a description of our past, current, and efforts in accessibility, contact information for responsible parties, and, our current conformance status, and known issues and workarounds for those issues.

 

Contact Information

  • Customers needing technical assistance can email customercare@pixibeauty.com or call 1-800-792-5330 (United States) or 020 7287 7211 (International). This contact information is also appropriate during normal business hours for direct assistance or for accessibility issues not covered here.

 

Accessibility Background

  • Pixi Beauty began an organization-wide project to improve how we serve customers with disabilities. Below is a timeline of our efforts:
  • Had a third-party accessibility consulting firm perform an automated scan to identify priority issues on this site
  • Had a third-party accessibility consulting firm perform a manual audit to identify priority issues on this site
  • Conducted remediation on errors identified on this site
  • Held accessibility training for our internal team and external partners

 

Current Conformance Status

  • The audit, mentioned above, identified multiple distinct error patterns on this site which impact our conformance:
  • All errors found in the automated scan mentioned above have been remediated. These errors include errors in navigation, language, typography and forms.
  • All errors found in the manual audit mentioned above are actively being remediated.

 

  • Please note that Pixi Beauty Checkout is through Shopify Inc. Shopify is consistently working to ensure conformance for accessibility standards/guidelines. For more information and a Shopify Checkout performance report please see HERE.

 

Feedback

  • We welcome your feedback on the accessibility of Pixi Beauty. Please let us know if you encounter accessibility barriers on this website:
  • Phone: 1-800-792-5330 (United States) or 020 7287 7211 020 7287 7211 (International)
  • E-mail: customercare@pixibeauty.com
  • Postal address: 10351 Santa Monica Blvd., Suite 410, Los Angeles, CA 90025
  • We aim to respond to feedback within 5 business days.